Courses Listed Alphabetically

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5 A B C D E F G H I J K L M N O P R S T V w Y

5

5 Minutes to Advance - Borderplex Community Footprint
Invest 5-minutes for your future. In the Breaking Barriers 5-minute Community Footprint course; discover simple preparation steps that can assist you prior to looking for a job after an incarceration. These helpful tips will give you an advantage that can help guide and revitalize you for an exciting new start.

A

Alaska Foundations of Workforce Professional Certification Exam
Certification Exam for Alaska Foundations of Workforce Professional Certification - Training for Alaska Workforce Services Professionals. Updated in 2014 $100.00
Alaska Workforce Core Certification Exam
Certification Exam for Alaska Workforce Core Certification - Training for Alaska Workforce Services Professionals $100.00
Alaska Workforce Core Certification Exam - 2012
Certification Exam for Alaska Workforce Core Certification - Training foe Alaska Workforce Services Professionals. Updated in 2012 $100.00
An Introduction to Community Transportation
As a professional in a human service agency, workforce development agency, or a transportation-related organization, you recognize that successfully connecting the people to the services you recommend requires that they be able to reach those destinations in a predictable manner. This course is designed to help you become familiar with all of the types of transportation options that might be available in your community. Once you become more familiar with these, you will be able to better assist your customers in choosing the services that are right for them.
Annual DWFS Workplace Foundations 10.2016
Annual required courses for all DWFS employees, including all Full Time, Part Time, and Limited Term Employees. Topics covered are Ethics, Diversity, Preventing Sexual Harassment, and Extreme Customer Service. $118.00
Assessment in TANF Case Management
Assessment is an investment of time and resources, but it is a key ingredient in TANF case management that can pay off in better customer outcomes. Join Dave Turk as he talks about the importance of assessment, when it’s done, how it’s done and what you do with the results to get the biggest benefit in the TANF case management process. $25.00
Assessment Training
The preliminary objective of assessment is to ascertain the customer's knowledge, skills, and attitudes. This course addresses techniques for meeting this objective. $50.00

B

Behavioral Change
This course, by Dr. Margaret Christmas Thomas, PhD., will improve career coaching and counseling, and show the coach how to assist customers in setting and working towards goals. The career coach will be able to assist customers at all foundational levels of career counseling and coaching. This course was originally created for college instructors, however the information applies to a wide range of industries and businesses that work with clients and individuals on a daily basis to create behavioral changes. $60.00
Best Practices for TANF Engagement

Find more ways to engage your TANF customer to move closer to employment through this interactive workshop. Come with familiarity of your specific state requirements and come prepared to share your Best Practices to gain solutions to these challenges:

  • How to work with people who just aren’t going to meet the federal TANF engagement requirements
  • How to set reasonable and achievable goals for participants with multiple barriers
  • How to focus your energy on people who want to participate and make changes
$45.00
Business and Economic Development Intelligence
Smart business and economic development professionals understand that employers are the key customers of the Workforce Development system. Throughout this course, you will learn how to evaluate an employer’s needs, how to best meet those needs, and the importance of relationship building between the One-Stop Center and employer. You will begin to see the similarities between Workforce Development and Economic Development and additionally begin to understand the importance of your local economic development organization in your economy. Additionally, this course discusses the roles of economic and workforce development in your community, identifying ways to initiate and maintain a partnership between economic and workforce development. $60.00
Business and Employer Knowledge
There are few things more important than meeting the needs of your business customer. Remain customer focused, market driven, and skill based if you want to be successful. In this course, you will learn the role of Workforce Development in economic development, as well be introduced to the switch from job development to business development. The more business and employer knowledge you possess, the longer and stronger your business relationships will be, and as we know, maintaining professional business relationships is the key to your profession. $50.00
Business and Employer Services Certification Exam
Professional certification exam for Business and Employer Services in workforce development. Upon successful completion of this exam, the student will receive a certification for Business and Employer Services. $100.00
Business Communications
In the ultra-competitive business market, it is critical to be able to speak the language of the business world. Much like everyday encounters with strangers, there are effective communication strategies to guarantee a successful and happy relationship in business. In this course, you will begin to understand how to communicate with businesses, and learn about your role as a business developer. Understanding how to provide services to address key challenges in local business, and knowing the in’s-and-out’s of important services and products can drastically improve your skills as a Workforce Development professional. Learn all of this and more today! $50.00
Business Solutions-Business Engagement and Interaction
Businesses are a primary customer of the workforce development system. This course focuses on strategies to build long-term relationships with employers, and maintain contact with them to meet emerging and changing needs. Acquire techniques for presentation or consultation to single businesses or large groups, in order to teach, inform, or persuade. Support businesses with an emphasis on identifying and understanding business current and future workforce needs. Become familiar with new and existing laws (i.e., ADA, EEO, WIOA) important to businesses and connect employers to customized services under those laws. $60.00
Business Solutions-Certification Exam
Professional certification exam for the Business Solutions Package. $100.00
Business Solutions-Engagement with Economic Development
Engage effectively with Economic Development. First, learn the three functions of economic development – retaining businesses, growing businesses, and attracting businesses – and how workforce development can support these functions. Recognize the importance of building the connection between economic and workforce development and how to relate well with businesses using workforce knowledge and expertise to facilitate long-term partnerships. Develop an understanding of economic development’s role in recruiting, retaining, and supporting business growth. $60.00
Business Solutions-Linkages and Promotion of the Workforce System
Understand the importance and appropriate use of knowledge of the language businesses and industries speak, and how to act as a communication link between businesses, their needs and the workforce development system and its services. Learn techniques to interpret and communicate Return on Investment (ROI) to and for businesses for increased partnership with the workforce system. Identify and market workforce solutions from a business perspective. $60.00
Business Solutions-Talent Pipeline Development
Help businesses develop their talent pipeline. Learn strategies to identify the training needs of business, including those for initial positions and those for career ladder opportunities. Understand techniques to use the knowledge of industry sector partnerships and career pathways to manage and develop talent for businesses and potential job seekers. Identifying the skills of the area’s labor pool and interpreting whether the business will be able to find the skilled workers it needs is key in helping businesses develop their talent pipeline. $60.00

C

Career Development 2.12
In the work world, nothing remains the same. Things are constantly changing, and as professional business individuals, it’s our job to stay up to date with the changing nature of the workplace. Throughout this three-module course, you will learn the career development process, career development assessment, career exploration, employment planning, and the employment search process. Each module talks discusses a critical career development principle that is extremely beneficial to career development principles. By the end of this course, you will understand the mandatory process and skills needed to identify, set, and reach goals. Managing ones career is considered a life long process, but after completing this course, you will be well prepared and a student of career development. $60.00
Career Development Principles
In the work world, nothing remains the same. Things are constantly changing, and as professional business individuals, it’s our job to stay up to date with the changing nature of the workplace. Throughout this five module course, you will learn the career development process, career development assessment, career exploration, employment planning, and the employment search process. Each module talks discusses a critical career development principle that is extremely beneficial to career development principles. By the end of this course, you will understand the mandatory process and skills needed to identify, set, and reach goals. Managing ones career is considered a life long process, but after completing this course, you will be well prepared and a student of career development. $60.00
Collaboration and Problem Solving 2.12
Managing one’s career is a lifelong process where changes take place on a daily basis. As a Workforce Development Professional, you will face the challenge of managing your own career, as well as the careers of job seeking customers. In this course, you will learn the proactive approach to career management; learning the changing requirements, creative approach, three levels of service, and the IEP four-step process can greatly improve your career management skills. Additionally, this course will provide real life scenarios with probable career development situations to improve understanding. $60.00
Collaboration, Problem Solving and Teamwork
Have you ever had to deal with a group problem in the workplace? In today’s society, it is inevitable; you will have to work with other employees, and conflict will arise. Regardless of your workforce experience, understanding the fundamental ideas behind collaborating and problem solving can only benefit your career. In this course, you will learn how to define problems, engage customers, and take action to prevent problems. It’s good to know how to work as part of a team, how to be the best team player you can be, and eventually, how being a team player can help you deal with conflict and problematic situations. NAWDP 2013 competency $60.00
Communication Tools and Techniques to Avoid Conflict
You must effectively communicate to be heard! Learn to work more purposefully with issues and people through the techniques of “responding” vs. “reacting.” Learn to say “No,” without being offensive and discover the “Court of Law Rule” that could change your life. $45.00
Communications 101
exclusive to WSWCT Digital Career Pathways
Conflict Management
Learn techniques to manage interpersonal conflict and build better business relationships. $50.00
Core Skills Certification Exam
Professional certification exam for workforce development core skills. Upon successful completion of this exam, the student has achieved Certification as a Certified Workforce Professional. $100.00
Customer Service 2.12
As a Workforce Development Professional working in customer service, you must be able to identify customers needs, remain positive, and demonstrate quality customer satisfaction. In this course, you will learn about primary customers, first time job seekers, dislocated workers, and career changers to help you identify different individuals. Additionally, this course explains how to build trust, display appropriate customer service, and even provides telephone tips and listening skills. If you’re looking to become an expert in the art of customer service, this course is for you. $60.00
Customer Service Methodology
Looking for the most effective customer service methods? Are you struggling with the intangible attributes of quality customer service employees? In this four step course, you will learn the critical steps leading towards successful customer service. Getting to know your employee and giving personal customer satisfaction are important, but what happens when you need to serve a challenged population? Luckily, with the help of this course, you can pickup on potential methods for serving diverse groups of customers. $60.00

D

Diversity for Business 2.14
We will define diversity and other terms used when discussing diversity, become familiar with the different laws that govern employment, and discuss the important components of cultural competence. Most of us like to believe that we are effective communicators. However, there may be many factors that are present before you even begin to talk. When you add diversity to the mix, be assured that it takes a lot of practice to become an effective communicator.

$60.00
Diversity for Workforce 2.14
Much like your friends, family members, and co-workers, different customers have different needs. In most business settings, these differentiated needs stem from cultural differences, or in other words, diverse backgrounds. In this course, you will learn about diversity in the workplace, assessing the needs of diverse groups, and the intricacies of diverse group communication strategies. By the end of this course, you will understand the importance of diversity in the workplace, begin living by the golden rule, and learn to treat every individual with equal respect in all work settings. $60.00
Diversity in the Workplace 2.16
Much like your friends, family members, and co-workers, different customers have different needs. In most business settings, these differentiated needs stem from cultural differences, or in other words, diverse backgrounds. In this course, you will learn about diversity in the workplace, assessing the needs of diverse groups, and the intricacies of diverse group communication strategies. By the end of this course, you will understand the importance of diversity in the workplace, begin living by the golden rule, and learn to treat every individual with equal respect in all work settings. $60.00
Diversity in the Workplace-The Gray Areas
This course introduces and explores gray areas relating to diversity in the workplace. The scenarios presented will increase your awareness of the ways we might offend others, help you recognize your blind spots and learn to talk about differences and similarities as well as give you new ways to relate to others. $60.00
Diversity in Workforce Development
Much like your friends, family members, and co-workers, different customers have different needs. In most business settings, these differentiated needs stem from cultural differences, or in other words, diverse backgrounds. In this course, you will learn about diversity in the workplace, assessing the needs of diverse groups, and the intricacies of diverse group communication strategies. By the end of this course, you will understand the importance of diversity in the workplace, begin living by the golden rule, and learn to treat every individual with equal respect in all work settings. $60.00
DSM 5 Final Test
Final review of concepts presented in Modules 1-6 $18.30
DSM 5 Final Test for Counselors
A final review of concepts covered in Modules 1-6 $18.30
DSM 5 Final Test for improvingmipractices.org Members
A final review of concepts covered in DSM-5 Modules 1-6 $18.30
DSM 5 Final Test for UM Friends & Family
A final review of concepts covered in Modules 1-6 $18.30
DSM 5 Module 1: Introduction and Overview
This first module in the series is an introduction and overview of the overall changes for the DSM 5. The module includes review of the new single axis diagnostic protocol and coding changes in the DSM 5. $18.45
DSM 5 Module 2: Neurodevelopmental Schizophrenia Bipolar Disorders
This module review the changes in the DSM 5 pertaining to Neurodevelopmental, Schizophrenia Spectrum/Other Psychotic Disorders and Bipolar and Related Disorders. $18.45
DSM 5 Module 3: Depressive and Anxiety Disorders
This module review the changes in the chapters in the DSM 5 pertaining to Depressive Disorders and Anxiety Disorders. $18.45
DSM 5 Module 4: Obsessive-Compulsive and Related Disorders
This module review the changes in the chapters in the DSM 5 pertaining to Obsessive-Compulsive and Related Disorders, Trauma-and Stressor-Related Disorders, Dissociative Disorders and Somatic Symptom and Related Disorders. $18.45
DSM 5 Module 5: Feeding and Eating Disorders, Sleep- Wake Disorders and Other Disorders
This module reviews the changes in the chapters in the DSM 5 pertaining to Feeding and Eating Disorders, Sleep-Wake Disorders, Sexual Dysfunctions and Disruptive, Impulse Control, and Conduct Disorders. $18.45
DSM 5 Module 6: Substance-Related and Addictive Disorders and Other Mental Disorders
This module reviews the changes in the chapters in the DSM 5 pertaining to Substance-Related and Addictive Disorders, Neurocognitive Disorders, Personality Disorders, Paraphilic Disorders and Other Mental Disorders. $18.45
DWFS Employee Orientation
As a new member of the DWFS team, your job begins with the fundamental introduction of Dynamic Workforce Solutions. In this course, you will learn the locations, leadership, mission, culture, core beliefs, tradition, service, and values of DWFS. As a future employee, understanding the orientation information will drastically help you through your first few weeks. Welcome! $25.00

E

EDD Business & Employer Services Certification Exam
Certification Exam for EDD Business & Employer Services Certification $100.00
EDD Career Coach Certification Exam
Certification Exam for EDD Career Coach Certification $100.00
Empowering Career Seekers Through Coaching
This 5 week webinar series is presented in partnership with NAWDP. The goal of this learning experience is to give Career Coaches the means to be instrumental in how they go about the important role of coaching customers to be their best! Effective coaching strategies in Workforce Development is ensuring customers have the support, tools and confidence to work through the steps to move towards their goals and to looks for way to continuously build on successes. $375.00
Engaging Hard to Serve Customers in Your Programs
Presented by
Beverly Ford

Customers mandated to participate in your program or those who are struggling with lengthy unemployment often seem unmotivated and difficult to engage. This session will provide you with practical tools and strategies you can use to more effectively engage these customers in wanting to participate in the wonderful programs you have to offer. Learn how to:

• Understand why customers resist your efforts to engage them
• Find the “hidden” motivators customers already have
• Use their motivators to get them to see your program as a benefit to them
• Use language that markets your program rather than simply mandating it
• Enforce consequences with life sanctions rather than program sanctions

Price: $150
$150.00
Ethics in the Workplace 2.16
Ethics provide a framework for the choices we make and the behaviors we engage in. Generally, we consider our ethics as guidelines for what’s right and wrong. In the workplace, it is integral to the professional standard of conduct that governs day-to-day business and can become vital to a company’s survival in a time of crisis. The purpose of this course is to raise your awareness of potential ethical issues that take place in the workplace every day. $60.00
Ethics in the Workplace-The Gray Areas
This course introduces and explores gray areas relating to ethics in the workplace. The scenarios presented will spotlight some typical ethical questions that occur in the workplace to entice you to decide what you would do if faced with tough ethical decisions. $60.00
Ethics in Workforce 2.14
Ethics provide a framework for the choices we make and the behaviors we engage in. Generally, we consider our ethics as guidelines for what’s right and wrong. In the workplace, it is integral to the professional standard of conduct that governs day-to-day business and can become vital to a company’s survival in a time of crisis. The purpose of this course is to raise your awareness of potential ethical issues that take place in the workplace every day. $60.00
Extreme Customer Service
By definition, “extreme” is to “attain the highest or greatest degree.” For customer service and most aspects of the business world, being extreme, or achieving the highest degree is beneficial for several reasons. In this course, you will learn how to project a positive image and energy, how to be courteous and respectful to all customers, how to go above and beyond, and how to create good relationships with customers as a team player. This course is essential for understanding the customer service world and all current and future customer service employees should know the important qualities of an extreme customer service employee. $60.00
Extreme Customer Service 103 - Scenarios
Annual compliance training for DWFS staff. Extreme Customer Service Scenarios is an abbreviated version of Extreme Customer Service. $20.00

F

Florida Workforce Professional Tier 1 Certification Exam 2012
Professional Certification Exam for Florida Tier 1. Covers 13 topics providing skills and knowledge for a Florida Workforce Professional. Updated in 2012. $100.00
Foundations for Customer Service
Customer service is an integral part of new and returning customers, productivity, and everyday business needs. Often times, because of these demands, we neglect our customers. Customer service isn’t always about working with customers in person but dealing with them over the phone and through email. Customer service entails elements of being professional at all times. This course helps you determine if you have great customer service. $60.00
Foundations for Diversity
: Diversity is all around us in an ever-changing fast-paced world. Diversity encompasses differences in ethnicity, gender, socioeconomic status, race, sexual orientation, religion, physical abilities and qualities. This course will help you understand the differences of who we are. $60.00
Foundations for Preventing Sexual Harassment
According to the Equal Employment Opportunity Commission (EEOC), “Unwelcome sexual advances, requests for sexual favors, and other verbal or physical conduct of a sexual nature constitute sexual harassment when this conduct explicitly or implicitly affects an individual's employment, unreasonably interferes with an individual's work performance, or creates an intimidating, hostile, or offensive work environment.” This course will help you recognize and prevent sexual harassment. $60.00
Foundations of Workforce Development Professional Certification Exam
Professional certification exam for the Foundations of Workforce Development Professional. Upon successful completion of this exam, the student is eligible for the Certified Workforce Development Professional credential.

$100.00
From Corrections to Work: Helping Ex-Offenders Make the Mental Transition to Employment
Ex-offenders face unique challenges when transitioning from corrections to employment and the greatest hurdle may be their deeply held antisocial thinking and behavioral patterns. This intriguing presentation explores some of the cognitive-behavioral patterns keeping ex-offenders from finding success in today's world of work. Participants will gain new insights into these dynamics and explore strategies to help former offenders code-switch from criminality to work. $35.00

G

Get Prep'D-Communications Skills
Are you prepped for success in your job search and new employment opportunity? The Get Prep’D Communications eLesson examines how effective communication will help you secure and maintain employment through utilizing strong verbal and written communication skills during the application process and in an interview, exhibiting professional nonverbal communication skills, and being able to effectively communicate your technical and soft skills. $12.00
Get Prep'D-Dependability
Are you prepped for success in your job search and new employment opportunity? The Get Prep'D Dependability eLesson covers the importance of being a dependable employee and will provide you with tools and strategies to show employers you are dependable before being hired and once you are on the job. $12.00
Get Prep'D-Effective Problem Solving
Are you prepped for success in your job search and new employment opportunity? The Get Prep'D Effective Problem Solving eLesson covers strategies for effectively dealing with problems in the workplace by identifying the problems, considering possible solutions, evaluates the pros and cons for solutions, selecting the best solutions for the problem and taking responsibility for your choice. $12.00
Get Prep'D-Remaining Focused on the Job
Are you prepped for success in you job and new employment opportunity? The Get Prep'D Remaining Focused on the Job eLesson demonstrates the importance of staying focused on your work and gives you some tools to be more effective in your work production. $12.00
Get Prep'D-Taking Initiative
Are you prepped for success in your job search and new employment opportunity? The Get Prep’D Taking Initiative eLesson defines what taking initiative means in the workplace, covers how to turn mistakes into lessons learned, looks at ways to find professional and personal motivation for taking initiative, outlines why asking questions and embracing feedback is imperative to success and discusses why taking advantage of opportunities is important for career growth. $12.00
Go Guide
5 Module entrepreneur and goals setting online training. Whatever your goals are this will walk you through meaningful steps to help you accomplish what you want! Visit http://www.readysetgoguide.com/ for details. $56.00

H

History of Workforce 2.12
The history of your profession is always important. In this course, you will learn the history of Workforce Development, and how it impacts the current system in which you work. Additionally, this course will explain another important aspect of the workforce history: the purpose and structure of WIA-authorized funding. This course is packed with information ranging from Pete Kaiser, to the Smith-Level Act of 1914, and all the way to the 1998 Amended Perkins Act. Through this four module course, you will gain a better understanding of how the workforce works, and where it all began. $60.00

I

In-depth Look at the Workforce Investment Act
A comprehensive course walking the student through Title I of the Workforce Investment Act. $50.00

J

Job Advancement Skills
Have you ever wanted to improve your career? Do you feel like it is time to expand and grow the horizons of your career environment? As humans, it is typically a desire to become the best person we can be. We are constantly growing and changing, striving for personal development. In this course, you will learn how to achieve career advancement goals for yourself and your customers. Simple tips such as learning what skills are necessary in the job market can help improve your chance of job advancement. $50.00
Job Keeping Skills 2.12
Remember your first day as a Workforce Professional? Now it’s time to welcome, and congratulate job seekers as they make the critical step forward towards their first job. As a Workforce Development employee, you will need to assist customers with job retention skills, potential barriers or challenges in job retention, and learn to coach your customers in the rules of the workplace. In this course, you will learn how to teach and demonstrate quality characteristics of an individual who successfully retains a job. Appropriate dress, behavior, rules, and policies are just a few of the important aspects of job retention; take this course and help your customers today! $60.00
Job or Career Development Skills
  • Explains how to determine training needs of employers and job seekers
  • Explains how to identify skills in the local area’s labor pool
  • Provides conduct client screening and referral help

    In the “Job or Career Development Skills” course, you will learn how to assist and secure employment for customers. Finding qualified employees to fill job openings is critical, and learning communication between employers and job seekers is the first step to secure gainful employment. Throughout this module, you will understand how to become an active force in bridging the gap between the skills and qualifications workers have, and the skills and qualifications workers need to be successful in future business.

  • $50.00
    Job Preparation Skills 2.12
    Need help reaching goals with job seeker? As a Workforce Development Professional, it is your responsibility to help prepare customers and job seekers for future employment. Job seekers will come to you with a wide variety of backgrounds and past work experience; it is then your job to match their skills with a realistic goal and work expectation. Understanding how to identify basic, as well as literary skills can help you determine what opportunities are available for your job seeker. This is a lengthy, and extremely helpful course that identifies all the key aspects of job preparation from the perspective of a Workforce Development Professional. $60.00
    Job Search Skills 2.12
    What’s the most effective way to search for a job? Plan, be prepared, and you can achieve your dream job! In this course, you will learn the best strategies for conducting a public relations campaign. In all job searches, you are essentially promoting oneself. Understanding how to assess the job market and knowing how to identify your own personal skills are critical steps to the job search process. Additionally, Workforce Professionals have the challenging task of finding jobs for their customers; this course can help you, and therefore, help your customers, keep their jobs. $60.00
    Job Seeker Services Certification Exam
    Professional certification exam for Job Seeker Services in workforce development. Upon successful completion of this exam, the student will receive a certification for Job Seeker Services. $100.00

    K

    Knowledge of Economic Development
    As a member of workforce development, retaining, growing, and attracting business are the three essential functions of economic development. To fully grasp economic development, you will need to be introduced to the economic development in your community, learn about economic development organizations, and crate partnerships with EDOs. In this course, you will dive into the specifics of each of the three functions of economic development, identify different types of economic organizations, and learn how to apply strategies to the One-Stop system. Learning the connection between economic development and workforce development is beneficial to understanding the overall concept of your job. $50.00

    L

    Labor Market Information 2.12
    As a Workforce Professional, it is essential to understand labor market information, or the LMI. In this course, you will learn about the LMI, hiring and evaluating information, and how to use data to make effective decisions. At the end of the day, you want to make sure you can apply LMI data in ways that support job seekers, businesses, and local partners. $60.00
    Labor Market Information and Intelligence
    Looking to further your understanding of Labor Market Information (LMI)? Locating LMI resources can benefit workforce development professional and their customers. By the end of this course, you will be able to explain what LMI is and where it comes form, access and use key state and national LMI resources, and apply LMI data in ways that support needs of job seekers, businesses, and local partners. Next, you will apply your knowledge to six LMI unique case studies. This practice will help promote critical thinking LMI skills, providing probable, real world situations. $60.00

    M

    Management Services Certification Exam
    Professional certification exam for Management Services in workforce development. Upon successful completion of this exam, the student will receive a certification for Management Services. $100.00
    Motivational Counseling E-Series
    Many times a client is perceived as not wanting to work, but the reality is that the client does not feel empowered. Clients give excuses as to why they can’t work. They believe that all their problems are created from the outside e.g., their parents, their age, teachers picking on them or society. The client believes that s/he is a victim of his/her situation. It is a counselor/case-manager’s job to help the client become empowered. This workshop imparts techniques on how to strip clients of excuses and empower him/her to want to find a job. $225.00
    Motivational Interviewing for Workforce Professionals
    Dynamic Works Institute is introducing a five-part webinar, Motivational Interviewing for Workforce Professionals. This webinar series will includes transitional activities between sessions, and provides learners with the opportunity to take an exit exam and receive a certification of completion at the conclusion of the series. Topics Include: Overview of Motivational Interviewing,Customer Focused Interviewing Skills, Responding Effectively to Customer Reactions, Calling for Change,Recap and Next Steps $325.00

    N

    National Workforce Professional 1 Certification Exam
    Professional certification exam for National Tier 1. Upon successful completion of this exam, the student has achieved Certification as a National Workforce Professional I. $100.00
    National Workforce Professional 1 Certification Exam - 2012
    Professional certification exam for National Tier 1. Upon successful completion of this exam, the student has achieved Certification as a National Workforce Professional I. $100.00
    National Workforce Professional 2 Certification Exam
    Professional Certification Exam for Tier 2. Exam spans all topics providing skills and knowledge for an advanced National Workforce Professional specializing in programmatic areas. $100.00
    National Workforce Professional 3 Certification Exam
    Professional Certification Exam for Tier 3. Exam spans all topics providing skills and knowledge for an advanced National Workforce Professional specializing in administrative areas. $100.00
    NFJP Workforce Professional 1 Certification Exam
    Final exam to become certified as a National Farmworker Jobs Program (NFJP) Professional. $100.00
    NFJP Workforce Professional 1 Certification Exam 2012
    Certification Exam to become certified as a National Farmworker Jobs Program (NFJP) Professional. Updated in 2012 $100.00
    NM Workforce Connection National Professional Certification (Tier1) Exam
    Professional Certification Exam for the 2016 Updated National Professional Certification Package. Upon successful completion of this exam, the student will receive the National Professional (Tier 1) Certificate. $100.00

    O

    OMG! I'm a Supervisor Now!
    Have you ever found yourself in supervisory position without any training? Are you ready to take on the responsibility for performance of others? Do some of your supervisors struggle in making the transition to supervisor or communicating firm expectations? This 5 part,virtual series, presented by Dynamic Works and NAWDP, can help address the most common challenges for supervisors. $375.00

    P

    Preventing Sexual Harassment for Workforce 2.14
    New Media Learning and Dynamic Works Institute present a course on Preventing Sexual Harassment. For many people, "sexual harassment" is an emotionally charged topic, loaded with confusion and uncertainty. This is unfortunate, because sexual harassment can be readily understood. After completing the material, participants should be able to:

    • Identify behavior that might be considered sexual harassment
    • Explain legal consequences of sexual harassment
    • Describe roles and responsibilities of creating a workplace free of sexual harassment
    • State what actions to take against sexual harassment
    $60.00
    Preventing Sexual Harassment in the Workplace 2.16
    Dynamic Works Institute presents a course on Preventing Sexual Harassment. For many people, "sexual harassment" is an emotionally charged topic, loaded with confusion and uncertainty. This is unfortunate, because sexual harassment can be readily understood. After completing the material, participants should be able to: • Identify behavior that might be considered sexual harassment • Explain legal consequences of sexual harassment • Describe roles and responsibilities of creating a workplace free of sexual harassment • State what actions to take against sexual harassment $60.00
    Preventing Sexual Harassment-The Gray Areas
    This course introduces and explores gray areas relating to preventing sexual harassment in the workplace. The scenarios presented will help you further understand what behaviors could be considered sexual harassment in order to prevent their occurrence. $60.00
    Principles of Communication
    Without efficient and effective communication, the business would cease to exist and intelligent people would be out of work. As a member of a business society, communication is key to establishing good working relationships, furthering your social skills, and oftentimes, your career. This course covers the three main components of communication in the workplace: effective listening, effective communication through writing, and effective communication in face-to-face situations. $60.00
    Program Implementation Principles and Strategies
    Implementing a program is no easy task – how can it be improved, and are there special strategies to guarantee a smooth, successful implementation of a program? In this course, you will learn how to develop partnerships, evaluate your program, identify resources, and understand caseloads. If you understand the importance and accountability of record maintenance, your job will be considerably easier in the future. A good program needs creativity, assessment, program design, operation, and problem solving. Learn the strategies for all of these and more in this informative course.NAWDP 2013 competency $60.00
    Program Management 2.12
    Regardless of your current position, knowing more program management strategies can help further your career. Throughout this course, you will learn how to set goals, time frames, and clear expectations for you, and your team members. Moreover, you will learn how to use available services and resources to develop a program, how to conduct formative and summative evaluations, and how to conduct qualitative reports. For the best results in the workplace, evaluate and expand your program management knowledge. $60.00

    R

    Riverside Business & Employer Certification Exam
    Certification Exam for Riverside Business & Employer Certification. $100.00
    Riverside Career Coach Certification Exam
    Certification Exam for Riverside Career Coach Certification $100.00

    S

    Serving Your Customers When You Really Don’t Feel Like It
    In today’s fast-paced workplace and with reduced resources, it’s easy to become so stressed that concern for customers gets placed on the back burner—sometimes WAY back. This often causes customers to escalate their demands, leaving us to feel guilty, defiant, and fatigued. In this program, you will explore how actively practicing customer appreciation allows you to create a personal work environment that feeds your needs. You will see how putting in place some simple tools and techniques will result in feeling good about yourself. The results will be increased patience, less stress and a decrease in negative feedback. $25.00

    T

    Technology 2.14
    Every year, technology changes the way the world works - and the workplace is no different. In today’s society, technology typically dominates an organized and successful business. After taking this course, you will be able to explain the importance of technology in the workplace, learn about new, important office application and software types, and understand how spam, spyware, and file sharing networks operate. As we progress in the technological age, it would be extremely difficult, and almost an impossible task to manage a business without the help of technology. It is absolutely necessary to understand how technology affects you, and your workplace. $60.00
    The Hayes Approach - The Executive as Coach
    In The Executive as Coach series you will learn specific coaching principles and how to apply them to your role as a leader. The coaching principles covered in this series are how to use Powerful Clarifying Questions, establishing Feedback Channels and when and how to Communicate Progress Made. We will follow the progress of Senior Executive Marge Davis as she learns from her executive coach about how to deal with the issues and pitfalls she is experiencing leading her team. $55.00
    Time Management
    Learn how to manage your time to increase productivity, efficiency and quality of work. $50.00

    V

    Virginia Workforce Development Professional - Continuing Education Certification
    Order your Professional Development Tracking Form to provide the documentation of 60 hours of continuing education needed to be recertified in Virginia.

    Your Supervisor/Training Manager will submit your completed Tracking Form to Dynamic Works (by email or by fax) for verification. Once your Tracking Form is verified by Dynamic Works, you will be given access to a “Certification Verification Exam”. When you complete the Virginia Workforce Development Professional - Continuing Education Certification Verification Exam (one question), your transcripts will be updated and you will receive your printed Virginia Workforce Development Professional - Continuing Education Certificate.

    $75.00

    W

    We're on the Case...A Master Class in Case Note Management - January - February 2016
    There are no prerequisites for this course.

    Requirements for the Live Broadcasts Only - You do NOT need a password to enter the Adobe Connect Room. Select "Guest", type in your name and click on the Enter as Guest button.
    $375.00
    We're on the Case...A Master Class in Case Note Management November 2016
    As a Workforce Professional, it’s sometimes hard to remember every interaction that takes place in your workspace. However, with the helpful skill of effective case noting, you can rejuvenate your memory and become a professional and reliable source for past business information. This course offers five sets of workshops, equipped with five sets of handouts to answer questions, reflect, and summarize the learning material. There are several skills behind case notes, including interviewing techniques, time management, strategic organization, and case studies. Step-by-step, this course will teach you the most effective and efficient case note strategies. $375.00
    We're on the Case...A Master Class in Case Note Management November 2016 Recordings
    As a Workforce Professional, it’s sometimes hard to remember every interaction that takes place in your workspace. However, with the helpful skill of effective case noting, you can rejuvenate your memory and become a professional and reliable source for past business information. This course offers five sets of workshops, equipped with five sets of handouts to answer questions, reflect, and summarize the learning material. There are several skills behind case notes, including interviewing techniques, time management, strategic organization, and case studies. Step-by-step, this course will teach you the most effective and efficient case note strategies. $375.00
    Work Based Learning Orientation for Career Seekers
    Welcome to the Work Based Learning Orientation for Career Seekers. This presentation offers an overview of Work Based Learning and reviews the advantages of participation. Upon completion of this orientation, you will be able to identify the benefits and incentives available through Work Based Learning sponsorships, find out what is expected of you in a Work Based Learning placement, discover the expectations of employers within the sponsorship and know which next steps are needed to become involved. $15.00
    Work Based Learning Orientation for Employers
    Welcome to the Work Based Learning Orientation for Employers. This presentation offers an overview of Work Based Learning and reviews the advantages of becoming a sponsor. Upon completion of this orientation, you will be able to identify the benefits and incentives available through Work Based Learning sponsorships, become aware of the expectations of employers and job seekers within the sponsorship, gain knowledge regarding the types of employer sponsorship opportunities available through the workforce system and know which next steps are needed to initiate a sponsorship. $15.00
    work2future Business Services Professional Certification Exam
    work2future Business Services Professional Certification Exam $80.00
    work2future Core Skills Professional Certification Exam
    work2future Core Skills Professional Certification Exam $80.00
    work2future Fiscal Services Professional Certification Exam
    work2future Fiscal Services Professional Certification Exam $80.00
    work2future Job Seeker Services Professional Certification Exam
    work2future Job Seeker Services Professional Certification Exam $80.00
    work2future Management Services Professional Certification Exam
    work2future Management Services Professional Certification Exam $80.00
    work2future Workforce Development Professional Certification Exam
    work2future Workforce Development Professional Certification Exam $80.00
    Workforce Development Professional Credential (WFD) Exam
    Professional Certification Exam for Virginia's Workforce Development Professionals. Exam spans all core topics providing skills and knowledge. $100.00
    Workforce Development Structure, Policies and Programs
    For newer employees, there are several common questions: what are the values, goals, and overall purpose of WIOA? How does the workforce development system work, and how does it affect the way I complete my work? Throughout this course, you will learn about the structure of the workforce development system, WIOA and the one-stop system, the role of partners in the one-stop system, and your role as a workforce development professional. This course provides extremely detailed information for workforce development. As a workforce development employee, it is essential that you understand the structure, policies, and program intricacies. $60.00
    Workplace Ethics
    This 90 minute webinar will focus on ethical issues such as privacy, confidentiality, informed consent, release of information, professional disclosure, dual relationships, ethics in standardized testing, etc. $45.00
    Writing Winning Grant Proposals
    This course is critical in building the knowledge and tools to write successful grant proposals necessary to gain project funding. $50.00

    Y

    You, Diversity, and the Workplace
    This course is included in the Youth Compliance package. As you enter your new job, this course will help you to understand working with diverse groups. $20.00
    You, Ethics, and the Workplace
    Honesty. Respect. Professionalism. What qualities make up an ethical employee? Typically ethics are guidelines for what’s right and wrong, “guiding” people in the right direction. In the workplace, ethics and a strong ethical foundation is an absolute necessity. Unethical behavior should never be tolerated, but especially as an employee, it’s inexcusable to be an unethical worker, regardless of the situation. In this course, you will be able to recognize ethical situations, explore ethical company policies, and test your understanding of potential workplace ethics. $20.00
    You, Sexual Harassment, and the Workplace
    This course in included in the Youth Compliance package. As you enter your new job, this course will help you to identify and how to deal with various issues that may involve sexual harassment. $20.00